Shipping Policy

Shipping

Please note, COVID-19 may affect delivery timeframes, or delay the receipt of tracking details from couriers. We will continue to provide updates as we receive them.

We do ask that you keep a close eye on your tracking information for any updates issued.

USA

Shipping method Time Frame Price
Regular 7-14 business days $9.9 
USD / Free (orders from $99 USD)
Express 4-7 business days $24.9 USD (temporarily unavailable)

 

Australia, New Zealand, Canada*

Shipping method Time Frame Price
Regular 7-14 business days $14.0 
USD / Free (orders from $99 
USD)

 

 Japan*

Shipping method Time Frame Price
Regular 6-13 business days $10.0
USD / Free (orders from $99 
USD)

 

Europe*

Shipping method Time Frame Price
Regular 7-14 business days $12.9
USD / Free (orders from $99 
USD)

 *Customs fees could be applied. Please contact your local customs agency for more information.

 
Orders are typically shipped from our office using USPS, packages are delivered by your local US Post Office carrier during their operating times. The order typically arrives in several days but can take up to two weeks. Please note USPS orders have tracking but are not insured. 

Please allow 1-3 business days for order processing. Processing includes checking, packing, and sending your orders to the delivery service. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

Our office and warehouse are closed on weekends and the following holidays:

New Year’s Day (January 1)
Martin Luther King Jr Day (third Monday in January)
Good Friday (Friday before Easter)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving (fourth Thursday in November)
Christmas Day (December 25) 

If your item is out of stock it will be backordered and we will notify you with an expected delivery time.

Once items are lodged with International Post we cannot be responsible for lost or delayed packages but will endeavour to track orders where possible.

We will make every effort practical to ensure that delivery timeframes provided are accurate.

Returns

Our Guarantee

Your purchases are covered by a 100% money back guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are not satisfied with your order, we will give you a store credit for the purchase price or if you prefer, we will refund you the purchase price by credit card refund. Please contact us.
Emailshop@shadowplay.store
Phone: +1 585 282 64-55

Returns should be sent to: 30 N Gould St Ste R Sheridan, WY 82801. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $39, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-returnable items:

Gift cards & discounted products 
Subscriptions may be cancelled and refunded unless less than 1 year remaining.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us or phone: +1 585 282 64-55